Shipping policy

Shipping Policy

Thank you for choosing Cesslu. We are committed to delivering our essential pet products to our customers in the United Kingdom as efficiently as possible.

1. Shipping Destinations

Currently, we specialise in serving the United Kingdom. By focusing on one region, we ensure better tracking and support for our customers.

2. Processing Times

All orders are processed within 1-3 business days. You will receive a notification email with tracking information as soon as your order has been dispatched.

3. Estimated Delivery Times

To offer you premium products at competitive prices, we ship directly from our global fulfilment centres.

• Standard Shipping: Estimated delivery is 7 to 15 business days.

• Please note that during peak seasons (such as Christmas) or public holidays, delivery may take slightly longer.

4. Tracking Your Order

Once your order is shipped, we will provide a tracking number via email. You can monitor your package's journey directly through our website or our carrier's portal.

5. Customs and Import Taxes

As we ship internationally, please be aware that packages may occasionally be subject to customs inspections. Cesslu is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Multiple Shipments

If you order multiple items, they may arrive in separate packages at slightly different times. This is because we source products from different specialised fulfilment centres to ensure you get the best quality for each specific item.